Privacy Policy

1. Introduction

Welcome to 8999k, Bangladesh's trusted online betting and casino platform. We are committed to protecting the privacy and personal data of every player who registers and interacts with our platform. This Privacy Policy sets out how 8999k collects, processes, stores, and protects information provided by users based in Bangladesh and elsewhere.

By accessing or using 8999k — including our cricket betting, live casino, slots, and crash game sections — you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact us to request data deletion.

2. Information We Collect

When you create an account, place bets, make transactions, or contact our support team on 8999k, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued ID details for account verification purposes.
• Contact information: email address, mobile number (used for bKash, Nagad, or Rocket verification), and mailing address where applicable.
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (mobile wallet numbers or masked card numbers).
• Technical information: IP address, device type, browser version, operating system, and session data collected automatically when you access the platform.
• Usage data: betting history, game activity, favourite game selections, bonus interactions, and customer service correspondence.

3. How We Use Your Information

8999k uses your personal data only for legitimate business and operational purposes directly related to the delivery of our betting and gaming services. Specifically, we use the information we collect to:

• Create and manage your 8999k account, including identity verification (KYC) and age checks to confirm you are 21 years of age or older.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate transaction records.
• Provide customer support, respond to queries, resolve disputes, and communicate important account-related updates by email or SMS.
• Monitor platform activity to detect and prevent fraud, suspicious transactions, money laundering, and other illegal or harmful behaviour.
• Improve our platform features, personalise your betting and gaming experience, and deliver relevant promotional offers where you have consented to receive them.

4. Payment Data and Financial Security

All financial transactions on 8999k are processed through secure, encrypted payment gateways. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, your mobile wallet credentials are handled directly by those respective payment processors and are never stored on 8999k servers. Card transactions via Visa or Mastercard are processed through PCI-DSS compliant payment infrastructure.

We retain only a reference identifier and transaction status for reconciliation purposes. Full card numbers, PINs, mobile banking passwords, and OTP codes are never visible to or stored by 8999k under any circumstances.

5. Cookies and Tracking Technologies

8999k uses cookies and similar tracking technologies to enhance your browsing and betting experience on our platform. We may use the following types of cookies:

• Essential cookies: required for core platform functionality such as user session management, login state, and navigation.
• Analytics cookies: help us understand how users interact with 8999k so we can improve platform performance and usability.
• Preference cookies: remember your settings and preferences, such as language selection and display options, to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on 8999k.

6. Sharing of Personal Information

8999k does not sell, rent, or trade your personal data to any third party. We may share your information only in strictly limited circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, and IT infrastructure partners who are contractually bound to handle data securely.
• Legal and regulatory obligations: when required to disclose information by applicable law, court order, or lawful government authority.
• Fraud prevention and security: sharing data with relevant authorities or fraud-detection services when we have reasonable grounds to suspect fraud, abuse, or illegal activity on the platform.

All third-party partners with whom we share data are required to maintain appropriate safeguards consistent with this Privacy Policy and applicable data protection standards.

7. Data Retention

8999k retains personal data for as long as your account remains active or as required for legitimate operational purposes. Specifically, account and transaction records are retained for a minimum of five years following the closure of an account in order to comply with applicable financial record-keeping obligations.

After the relevant retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to any individual user. You may request deletion of your data at any time, subject to our legal retention obligations.

8. Your Rights and Choices

As a user of 8999k, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to lodge a complaint: if you believe we have not handled your data in accordance with this Privacy Policy, you have the right to contact us directly to raise a complaint.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it within 30 days.

9. Security Measures

8999k implements a robust set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard 256-bit SSL/TLS encryption for all data in transit, secure server environments with access controls, and regular internal security audits.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security. If you suspect any unauthorised activity on your 8999k account, please contact our support team immediately at [email protected] so we can take prompt action.

10. Protection of Minors

8999k is strictly an adult platform. Our services are available only to persons who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data promptly. Parents and guardians are encouraged to monitor their children's online activity and contact us immediately if they believe a minor has registered on our platform.

11. Third-Party Services

Our platform may integrate with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our casino and sports-betting experience. These providers operate under their own privacy policies and data handling standards. 8999k is not responsible for the privacy practices of these third-party providers. We recommend reviewing their respective privacy policies to understand how they handle any data collected during gameplay. No user personal data beyond what is strictly required to run the game session is shared with game providers.

12. Changes to This Privacy Policy

8999k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date shown at the top of this document and, where appropriate, notify registered users by email or through an in-platform notice.

Your continued use of 8999k following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage all users to review this page periodically so that you are always informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8999k handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist you.

Email: [email protected] — We aim to respond to all privacy-related enquiries within 72 hours.